Terms & Conditions

Last updated: 21 May 2026

Please read these Terms & Conditions carefully before using pashminelle.com. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you must discontinue use of the website immediately.

1. Introduction & Acceptance of Terms

These Terms & Conditions (“Terms”) govern your access to and use of the website pashminelle.com operated by Pashminelle. By using the website, placing an order, or creating an account, you confirm that you have read, understood, and agreed to these Terms, along with our Shipping & Returns Policy, Privacy Policy, and any other policies referenced on this website.

We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised Terms.

2. Company Information

The website pashminelle.com is owned and operated by:

Pashminelle

3. Eligibility & User Responsibilities

You must be at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.
You agree to provide accurate, current, and complete information during registration and checkout.
You agree not to use the website for any unlawful, fraudulent, or prohibited activity.
We reserve the right to suspend or terminate accounts found violating these Terms.

4. Account Registration & Security

When you create an account, you are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately of any unauthorized access or suspected security breach.
Pashminelle shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

5. Personal Information & Privacy

By using this website, you consent to the collection and use of your personal information in accordance with our Privacy Policy, including for:

Processing and fulfilling orders
Customer communication and support
Promotional communications (where consented)
Administrative and service-related notifications

Payment information is processed securely by third-party payment gateways. We do not store your card or payment details.

6. Product Information & Availability

All product descriptions, images, specifications, and prices are subject to change without notice.
Product images are for representation purposes only; actual products may vary slightly due to lighting, craftsmanship, or screen settings.
Handmade, artisanal, and natural products may show minor variations, which are not considered defects.
Availability of products is subject to stock. We reserve the right to discontinue any product at any time.

7. Pricing, Payments & Quantity Limits

We reserve the right to correct pricing errors, cancel orders, or limit quantities per customer.
If an order is cancelled due to pricing or listing errors, a full refund will be issued.
Orders suspected of bulk buying, resale, or misuse of offers may be cancelled without prior notice.

8. Offers, Coupons & Promotions

All coupons, promotional codes, and offers are subject to specific terms mentioned at the time of issue.
Offers cannot be combined unless explicitly specified.
Coupons have no cash value and cannot be exchanged or transferred.
We reserve the right to modify, suspend, or withdraw any offer at any time.

9. Orders, Acceptance & Cancellation

Placing an order does not constitute acceptance. An order is considered accepted only after dispatch.
We reserve the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or logistical issues.
Cancellation and refund rules are governed by our Shipping & Returns Policy.

10. Shipping, Delivery & Risk

Delivery timelines are estimates and may vary due to courier delays, weather, customs, or force majeure events.
Risk of loss or damage passes to the customer upon delivery.
Claims for damaged, missing, or incorrect items require compliance with our Shipping & Returns Policy, including submission of an uncut unboxing video where applicable.

11. International Orders

International shipping charges are displayed at checkout but may be revised due to courier or customs requirements.
Customers will be notified of any revision and may accept or decline the updated charges.
Customs duties, taxes, and import charges are the responsibility of the customer.

12. Intellectual Property

All content on this website, including text, images, graphics, logos, trademarks, videos, and software, is the property of Pashminelle or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

13. Third-Party Links

This website may contain links to third-party websites for convenience. We do not control or endorse these websites and are not responsible for their content, policies, or practices.

14. Limitation of Liability

To the fullest extent permitted by law, Pashminelle shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the website, products, or services.

15. Indemnification

You agree to indemnify and hold harmless Pashminelle its directors, employees, partners, and affiliates from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms or misuse of the website.

16. Force Majeure

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, courier disruptions, or technical failures.

17. Termination of Use

We reserve the right to suspend or terminate access to the website or user accounts without prior notice if these Terms are violated.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Courts located in India shall have exclusive jurisdiction over any disputes.

19. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Email:
Phone: