Privacy Policy

HomePrivacy Policy

Pashminelle (“we”, “our”, “us”) operates the website https://www.pashminelle.com (the “Website”). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our Website, make a purchase, or interact with us. It is written in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and applicable data protection laws.

1. Who We Are

Pashminelle is an ecommerce business selling pashmina and pashmina-based products to customers primarily in the United Kingdom and the European Union.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Email: [info@example.com]

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide to Us
  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by third-party payment providers; we do not store card details)
  • Account login information (if you create an account)
  • Communications you send to us (emails, contact forms, customer support queries)
2.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the Website
  • Referring website or source
  • Cookies and similar tracking technologies
3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfil orders, including delivery and returns
  • To manage payments and prevent fraudulent transactions
  • To communicate with you about your orders or enquiries
  • To provide customer support
  • To create and manage your account (if applicable)
  • To improve our Website, products, and services
  • To comply with legal and regulatory obligations
  • To send marketing communications, where you have given consent
4. Legal Bases for Processing (GDPR)

We process your personal data only when we have a lawful basis, including:

  • Contractual necessity: to fulfil orders predicting, processing, and delivering purchases
  • Legal obligation: to comply with tax, accounting, and regulatory requirements
  • Legitimate interests: to improve our services, prevent fraud, and ensure Website security
  • Consent: for marketing communications and optional cookies

You may withdraw your consent at any time.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential Website functionality
  • Analyse Website traffic and performance
  • Improve user experience

You can manage or disable cookies through your browser settings. Some features of the Website may not function properly recognising cookies are disabled.

For more details, please refer to our Cookie Policy [if applicable].

6. Sharing Your Personal Data

We may share your personal data with trusted third parties, including:

  • Payment processors
  • Shipping and logistics partners
  • Website hosting and ecommerce platform providers
  • Analytics and performance tools
  • Legal or regulatory authorities when required by law

All third parties are required to process your data securely and only for specified purposes.

7. International Data Transfers

Your personal data may be transferred outside the UK or EU where necessary (for example, to service providers). Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymised.

9. Your Data Protection Rights

Under UK and EU data protection laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

To exercise your rights, please contact us using the details provided above.

10. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. While we take security seriously, no method of transmission over the internet is completely secure.

11. Children’s Privacy

Our Website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Pashminelle
Email: [info@example.com]